Short Course - Butler Service (Basic-Advanced)  

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Short Course - Butler Service (Basic-Advanced)

Programme Length: 6-8 Weeks

Credential Awarded: Western Hospitality Institute Certificate

 Programme Overview 

The programme is offered in a package, as a professional and personal development component is added. Courses are operated over a six (6) to eight (8) weeks, and classes are held one day per week for the duration, in the evenings from 5:30pm – 8:30pm. Each course can be specially designed or tailored to be delivered in a compressed format depending on your needs. The programme is open to you once you are a hospitality and tourism worker, a beginner in the field, or a learning enthusiast. For successful operation of the programme onsite, we require a cohort of 10-15 applicants. In addition, we offer at least three to four cohorts annually. Offsite programmes delivered at your location will meet your needs based on your stipulations (quantity is subjective in such instance).

 Programme Availability 

September 2020

LOCATION

All Locations

STATUS

Open

START DATE

January 2021

LOCATION

All Locations

STATUS

Open

START DATE

 Programme Highlights 

  • Protocol & Etiquette

  • General information service knowledge

  • Guest security and information technology system 

  • Introduction to butler environmental practices

  • Butler first aid and energy services

  • Personal development carriage and decorum/attitude balance

  • Butler meal management skills

  • Butler Skills: communication and management

  • Butler A-La-Carte and kitchen responsibilities

  • Fundamentals of food from around the world

  • Guest room management

  • Butler office management and procedures

  • Butler management system

  • Advance butler service

  • Butler dynamics management

  • Butler sales and revenue management dynamics

  • Advance communication skills

  • Butler guest relations management

  • Customer service management/managing guest concerns

  • Emergency and disaster management